Frequently Asked Questions

It depends on the fault and whether parts need to be ordered. After the diagnosis we give you a written time estimate, and if a part has to be imported we let you know before going ahead.

We never start a repair without your approval. We diagnose first, explain what's wrong and what it costs, and you decide.

Yes. Many software, account, email and configuration issues can be fixed remotely, without waiting for a visit. For anything that needs hands on the hardware, we come to your office.

WhatsApp is the fastest way. You can also email info@pacifictechpa.com or use the contact form. Tell us which device it is and what's happening.

There are three tiers (Silver, Gold and Diamond) with preventive maintenance, priority support and, on the higher tiers, contractual response times and an equipment inventory. We put together a proposal based on how many devices you have.

It depends on the project: custom builds with Next.js for fast sites with special features, or platforms like Wix when you want to edit everything yourself. We recommend whatever fits your budget and how you plan to maintain the site.

Yes. Every site we build ships with technical and local SEO: speed, structure, data for Google and your business listing. If you want ongoing ranking work, we handle that separately.

Boulevard Panamá Pacífico, Local 15C, Arraiján, Panamá Oeste. We're open Monday to Friday 9:00 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 12:00 p.m. We also make house calls.

Yes. Every repair and service is backed by a written warranty. Coverage and length depend on the job and the parts, and we tell you before we start.